This privacy policy describes how OSO Hotwater AS processes personal data.
The data controller for the personal data we process is OSO Hotwater AS (org. no. 986 173 617). If you have questions regarding our processing of your personal data, you can contact us at:
We collect and use your personal data for various purposes depending on who you are and how we come into contact with you. The information we collect is described below.
Establishing a customer relationship (private)
Personal details and contact information;
name, address, email, password, serial number of the water heater.
This information is collected directly from you or through an installer.
Necessary to fulfill a contract with the data subject, GDPR Article 6(1)(b).
Customer management (private)
When you have purchased a product or service from us or contact us via email, phone, etc., we will process the contact information necessary to manage the customer relationship or respond to the inquiry, including name, phone number, email address, address, payment information, and any other personal data resulting from the inquiry.
GDPR Article 6(1)(b) and (f)
Processing is necessary to fulfill a contract and to provide customer service.
If no customer relationship exists, we have a legitimate interest in processing personal data to communicate with you upon request and handle any matters arising from such contact.
Marketing (private)
Name, address, phone number, email address.
GDPR Article 6(1)(a) and (f)
Norwegian Marketing Act Section 15
If you are a customer, we may contact you with information about similar products and services (including special offers, discounts, etc.) as long as you have not opted out. If communication is electronic, your consent is required.
Supplier management
Name, address, phone number, email address of supplier contact person.
Necessary to fulfill a contract with the data subject, GDPR Article 6(1)(b).
Customer management (B2B)
Name, address, phone number, email address of customer contact person.
Necessary to fulfill a contract with the data subject, GDPR Article 6(1)(b).
Customer contact
When you contact us via the website contact form, we process the information necessary to respond, including name, phone number, email address, address, and any personal data included in the inquiry.
GDPR Article 6(1)(f)
Processing is based on a legitimate interest in responding to your inquiry.
Visitors to our website
We use cookies on our website – see section 2 below.
Others we process data abou
Types of data
Legal basis
Cookies
Google Analytics
We use Google Analytics to analyze website usage. This provides information such as which pages are most visited, where users come from, and when pages are most visited.
Google Analytics is a web analytics service provided by Google Inc. (“Google”). It uses cookies to analyze how users use the website. Information generated by cookies, including your IP address, is transmitted to and stored by Google on its servers.
We use anonymizeIP, which prevents identification of individual users.
Google may transfer this information to third parties if required by law or if third parties process data on Google’s behalf.
Information about how Google uses collected data is available online. Detailed information about Google Analytics cookies is also available online.
Disclosure of personal data to others
We do not share your personal data with others unless there is a legal basis for doing so. This may include agreements with you or legal obligations.
OSO Hotwater uses data processors to collect, store, or otherwise process personal data on our behalf. In such cases, we have data processing agreements in place to ensure information security. All processing takes place within the EU/EEA.
Our website may contain links to other websites. OSO Hotwater is not responsible for their privacy practices.
Over 85 years OSO Hotwater has earned the trust from suppliers, co-workers and customers. We are still going to earn, and manage, this trust in an exceptionally good way, and value the opinion of our partners.
Our guiding targets:
Information about the product owners’ rights
OSO Hotwater’s web pages may contain or provide references to trademarks, patents, owner information, technologies, products, processes or other rights of OSO Hotwater Group AS. No license or rights to any of these trademarks, patents, information about owners, technologies, products, processes or other rights of OSO Hotwater Group AS are assigned or granted to users of this site.
A number of the products on the OSO Hotwater website may be or are protected by patents or trademarks. This includes both production technology and / or complete products. These may be specified in the site’s texts, but are not required to be protected by the patent. The underlying technology for the production of the product may or may not be the property of OSO Hotwater.
It is to be noted that all violations of OSO Hotwater Group AS’ rights will be subject to legal prosecution.
Information about the legal terms relating to our web site
This site, including its content, is fully owned by OSO Hotwater. We reserve all rights to this material.
You may store extracts from the OSO Hotwater website on your personal computer and print copies of these for personal, non-commercial use. You are permitted to use and distribute necessary and minor extracts from the OSO Hotwater website to facilitate direct links / pointers to the pages, or linking for search services on the Internet.
Any other use, such as reproduction, translation, processing, arrangement, and any other modification, distribution or storage of this Site in any form and by any means wholly or in part, is not permitted. The information presented on this site will not be accurate, up to date, or current for circumstances surrounding a particular issue. We can not assume any liability for inaccuracies or omissions. Any decisions made based on information contained on this site are at your sole discretion.
Neither OSO Hotwater nor any of OSO Hotwater subsidiaries accept liability for any direct, indirect, special, substantial or other loss or destruction of any nature which may result from access to or use of this site or its content. This notice is subject to and must be interpreted in accordance with Norwegian law.
Information about how our web site handles your personal data.
OSO Hotwater appreciates your visit to our website and your interest in our products and services.
We want you to be sure that your personal information is processed safely. All personal information you provide to OSO Hotwater is only used to provide you with better service.
The information is used as follows: The information is collected and stored to help us meet your inquiries and provide you with the services you request. Visits on our web pages are tracked so we can assess which parts of the website provide the best service for our users.
OSO Hotwater does not sell any of the information captured. Please note, however, that our web pages may contain links / pointers to other websites. OSO Hotwater is not responsible for the manner in which privacy is practiced on such websites.
Read more about our: Privacy Policy